How do I install AutoClose Pro?
AutoClose Pro is installed using NinjaTrader’s standard Import process. No manual file placement or system configuration is required.
Once imported, AutoClose Pro appears inside NinjaTrader and can be configured through the native NinjaTrader UI.
AutoClose Pro does not appear after import — what should I do?
Ensure NinjaTrader was restarted after import. If the issue persists, confirm you are running a supported NinjaTrader version and that the import completed without errors.
How does licensing work?
Tier Lock software uses license files for activation. Licenses may be machine-locked and are issued per user.
Once the license file is applied, AutoClose Pro becomes fully operational.
I’m seeing a license or validation error — what does this mean?
License errors typically occur if the license file does not match the current machine or NinjaTrader environment.
Ensure you are using the correct license file and that NinjaTrader has been restarted after applying it.
What happens after I complete payment?
After payment is confirmed, your license file is prepared manually by Tier Lock Software Systems.
Licensed files are delivered by email within 3 hours during standard business days and business hours.
Please ensure the email address used at checkout is correct and check your spam folder.
I completed payment but didn’t receive anything immediately — is this normal?
Yes. Tier Lock licenses are not auto-generated. They are manually issued to ensure correct configuration and validation.
Delivery occurs within the stated timeframe during business hours.
What payment methods are supported?
Tier Lock currently supports payments via Stripe and PayPal. Both platforms provide secure checkout and buyer protection.
I encountered a checkout or payment error — what should I do?
Payment errors are typically related to the payment processor. Please verify your billing information and try again.
If the issue persists, contact Tier Lock support with details of the error.
Does AutoClose Pro manage individual trades?
No. AutoClose Pro operates at the account level. It does not manage entries, exits, or strategy logic.
It exists solely to enforce predefined account-wide risk limits.
Can AutoClose Pro run alongside other strategies?
Yes. AutoClose Pro is strategy-independent and can supervise multiple strategies or manual trading simultaneously.
Is AutoClose Pro compatible with prop firm rules?
AutoClose Pro is commonly used to enforce daily loss limits and drawdown rules. However, traders are responsible for configuring values that match their specific prop firm.
Is Tier Lock affiliated with NinjaTrader?
No. Tier Lock Software Systems is an independent software provider and is not affiliated with or endorsed by NinjaTrader Group, LLC.